Digital Design Framework
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Design

Segments and personas Customer journey Process versions Proposing processes and designing screens Architecture requirements Roadmaps for change

Architecture

Division of the organization Value streams Business services Analysis of existing architecture Linking business and IT architecture Design for new IT architecture

Implementation           

Vision for and goals of the transformation Prioritization and digitalization plan Methodologies, terminology and tools Operational model for management and communication Employee acceptance of and support for change

How to use
Framework

Starting from scratch or ongoing change Corporation v start-up v public sector Agile vs. waterfall

Case Studies

Creating new agile architecture at a bank Design of lean digital processes at a bank Roadmap for digital transformation in the energy sector Using data for segmentation and digital sales at a car manufacturer

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Čeština

Discover how to make your digital transformation a success

70 % of digital transformation attempts do not succeed

Most of these failures are down to unclear goals, unsystematic implementation and strategy, or an underestimation of the importance of company culture and cooperation.

For successful completion of your transformation, KPMG has devised the KPMG Digital Design Framework (DDF or “Framework”) to guide you through the process step by step and ensure timely detection of any digitalization setbacks. The frameworks has three parts:

6 chapters Design

Always put the customer at the centre, and bring together the business and IT aspects.

Design

Design considers the firm from the customer perspective and suggests how the company should function. It brings together the business aspects and the IT aspects and charts the customer experience, which is followed by processes, systems, data, legal and compliance.

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6 chapters Architecture

Speedy and flexible operations thanks to modular architecture.

Architecture

Architecture has the task of organizing the company to achieve maximum flexibility and modularity.

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5 chapters Implementation

Ensure the changes are introduced smoothly and that employees are happy with them.

Implementation

Implementation is the actual process of transformation, so that all the actors involved work as a team, with a unified goal and effective tools.

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