Most of these failures are down to unclear goals, unsystematic implementation and strategy, or an underestimation of the importance of company culture and cooperation.
For successful completion of your transformation, KPMG has devised the KPMG Digital Design Framework (DDF or “Framework”) to guide you through the process step by step and ensure timely detection of any digitalization setbacks. The frameworks has three parts:
Always put the customer at the centre, and bring together the business and IT aspects.
Design considers the firm from the customer perspective and suggests how the company should function. It brings together the business aspects and the IT aspects and charts the customer experience, which is followed by processes, systems, data, legal and compliance.
Speedy and flexible operations thanks to modular architecture.
Architecture has the task of organizing the company to achieve maximum flexibility and modularity.
Ensure the changes are introduced smoothly and that employees are happy with them.
Implementation is the actual process of transformation, so that all the actors involved work as a team, with a unified goal and effective tools.