03. We define business services

Why we develop support services

To guarantee you a quality and complete solution, without which you could complicate the value streams and create many alternative streams.

Our activities at this stage

  1. Going through the regulatory framework, for instance sectoral aspects or GDPR, with experts.
  2. Considering “what if?” scenarios.
  3. Defining the services you need for operating the solution, e.g., reporting, enforcement, support, etc.
  4. Confirming what you have and re-using it.


  • A list of support services
  • Impact on organizational structures and capacities

Useful tips

  • Do not be afraid to go back to the definition of value streams and make adjustments in this phase.
  • Check the calculation of financial impact. Support services could completely change the view of costs.

Methodology applied

  • Scaled Agile Framework (SAFe)