04. We devise an operational model for control and communication

Why you need to devise an operational model

To ensure the smooth course of the transformation.

Our activities at this stage

  1. Identifying the most suitable transformation model for your company.
  2. Determining duties, responsibilities and activities of individual roles.
  3. Establishing communication (for example, statuses, escalation or risk and dependencies management).


  • A model of transformation management
  • A description of roles and responsibilities in transformation management
  • Rules of communication and work with the tools used

Useful tips

  • Keep in mind that the key to success is always a powerful internal sponsor, i.e. one who cares about the success of digitalization and has sufficient authority.
  • Less is more. Establish the principles of problem, change, risk and dependencies management as simply as possible.
  • Define measurable milestones that will monitor whether projects are progressing according to plan. Do not forget the acceptance criteria.

Methodology applied

  • KPMG P3M Method (Project, Program, Portfolio Management)
  • KPMG PM QA Approach
  • KPMG Behavioural Change Management Method
  • Alternatively: Jira, Confluence, MS Azure DevOps, MS Teams, Miro, Trello
Tip: Download a detailed RASCI template